Oriora — Terms of Service

Last updated: 2026-05-26 Effective: 2026-05-26

1. Service overview

Thank you for using Oriora.

When we say "Oriora", "we", "our", "us", "service" or "services" in this document, we are referring to Orioralabs OÜ (a private limited company registered in Estonia, registration code 17506353, VAT number EE102986048, with its registered office at Tuukri 19-202, 10120 Tallinn, Estonia).

Oriora provides a software service that uses third-party generative AI APIs as an internal component to deliver an Oriora-branded service to you. The service has three paths:

(a) Managed AI — Oriora processes your request using its own vendor API credentials, within an Oriora app, and delivers the resulting output to you as part of an Oriora service offering.

(b) Managed BYOK — You provide your own AI vendor credentials. Oriora processes your request using those credentials within an Oriora app, and orchestrates the routing, caching, and management of the call on your behalf.

(c) Managed API BYOK — You access Oriora's services through our API endpoint to power a product or service of your own, using your own AI vendor credentials. This works in two ways:

— (c1) Server-side execution. You provide your AI vendor credentials to Oriora. Oriora orchestrates the routing, caching, and management of calls made using your credentials on your behalf, and returns the resulting output to you.

— (c2) Client-side execution. You ask Oriora which AI model is best suited to a task, and Oriora returns a recommendation based on its scoring data and selection logic. You execute the AI call yourself, using your own AI vendor credentials, which you are not required to provide to Oriora for this purpose.

Fees for each mode are set out on Oriora's pricing page.

References to "BYOK" in these Terms refer to both Managed BYOK and Managed API BYOK unless the context indicates otherwise.

Across all three paths, Oriora operates as a tool you configure. Your account settings are your instructions to Oriora; Oriora's routing operates within the limits established by your configuration.

Oriora does not resell raw third-party API access.

We may update these Terms of Service in the future. Whenever we make a significant change, we may notify you via email or public channels such as our blog.

When you use our service, now or in the future, you are agreeing to the latest Terms of Service. That's true for any of our existing and future products and all features that we add to our service over time. There may be times where we do not exercise or enforce any right or provision of the Terms of Service; in doing so, we are not waiving that right or provision. These terms do contain a limitation of our liability. Our Acceptable Use Policy, Privacy Policy, and Data Processing Agreement form part of these Terms of Service.

If you do not agree to these Terms of Service, do not use this service. Violation of any of the terms below may result in the termination of your account.

Certain Oriora offerings — including custom-build services and consulting (provided under the "Hire Oriora" brand) and certain product sales — are made available through third-party marketplaces and distribution platforms, including but not limited to Fiverr, Upwork, and other marketplaces or app stores on which Oriora lists. Any such engagement or purchase is governed by the terms of service of the platform through which it is transacted.

2. Eligibility + account terms

The service is intended only for access and use by individuals at least eighteen (18) years old. By accessing or using the service, you warrant and represent that you are at least eighteen (18) years of age and have the full authority, right, and capacity to enter into this agreement and abide by all of the terms and conditions of these Terms. If you are not at least eighteen (18) years old, you are prohibited from both the access and usage of the service.

If you are using the service on behalf of an entity, organization, or company, you represent and warrant that you have the authority to bind that organization to these Terms and you agree to be bound by these Terms on behalf of that organization.

When you create an account with us, you guarantee that you are above the age of 18, and that the information you provide us is accurate, complete, and current at all times. Inaccurate, incomplete, or obsolete information may result in the immediate termination of your account.

You are responsible for maintaining the security of your account and password. Oriora cannot and will not be liable for any loss or damage from your failure to comply with this security obligation.

You are responsible for any activity that occurs under your account (even by others who have their own logins under your account).

You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

You may not use our service for any illegal purpose or to violate any laws in your jurisdiction.

3. Payment, refunds, plan changes

Payments are processed by Creem, a Merchant of Record based in Estonia. By making a purchase, you also agree to Creem's buyer terms. Creem handles payment processing, tax and VAT collection and remittance, and dispute handling on our behalf.

Ecosystem dollars purchased via Creem checkout are spent on use of Oriora's services. Current rates are published on our website.

Ecosystem dollar top-ups are one-time purchases. Customers may alternatively fund their wallet via a recurring monthly subscription through Creem, in which case the subscription terms presented at checkout apply in addition to these Terms.

We reserve the right to expire unused ecosystem dollars three hundred sixty-five (365) days after purchase.

Refunds for unused ecosystem dollars may be requested within twenty-four (24) hours from the time the transaction was processed, through your account settings. If no refund request is received within twenty-four (24) hours following the purchase, any unused ecosystem dollars become non-refundable. The unused ecosystem dollar amount will be refunded to your payment method via Creem; platform fees and applicable taxes are non-refundable.

EU consumers: by completing a purchase through Creem checkout, you agree to Creem's buyer terms, which include your agreement to these Terms of Service and capture your consent to immediate delivery of digital services. By doing so, you waive your 14-day right of withdrawal under Article 16(a) of EU Consumer Rights Directive 2011/83/EU.

All usage of the SaaS Platform is paid in advance from your ecosystem dollar balance. Calls are not processed if your balance is insufficient. Top up your wallet to resume usage. We do not extend credit, offer postpaid billing, or charge late fees.

4. Service modifications + pricing changes

We reserve the right at any time to modify or discontinue any part of the service with or without notice.

If Oriora changes the fees for the service, Oriora will provide at least thirty (30) days' advance notice by email or in-product notification. The updated fees take effect for all customers, existing and new, after the notice period. If you do not accept the changes, you may close your account in accordance with Section 15.

Notwithstanding the foregoing, Oriora may make fee changes effective immediately when required to comply with applicable law, a vendor's mandatory cost passthrough, or to address a security or safety issue, with notice provided as soon as practicable.

Oriora shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the service.

5. Acceptable use

The Oriora Acceptable Use Policy is incorporated by reference and forms part of these Terms.

Image and video generation prompts submitted through Oriora's services are pre-screened by a content moderation service before being passed to any AI model. This screening occurs automatically and cannot be bypassed. Prompts that do not pass moderation are rejected and no AI call is made.

6. AI use disclosure + output reliance

Oriora's services use third-party AI models to generate outputs. It is your responsibility to evaluate whether outputs are appropriate for your use case, including where human review is appropriate, before using or sharing them. Factual assertions in outputs should not be relied upon without independently checking their accuracy, as they may be false, incomplete, misleading, or not reflective of recent events or information.

Outputs delivered through Oriora's Managed AI service may be modified, redacted, or blocked in real-time by the underlying AI provider when their acceptable-use policies are triggered. Oriora has no control over such interventions and is not liable for any resulting gaps or changes in output.

Similar or identical outputs may be generated for other users who submit similar prompts. Oriora does not guarantee that outputs are unique or exclusive to you.

7. Sub-processor chain + privacy

The current sub-processor list is published in the Oriora Sub-processors document and updated when Oriora adds or replaces sub-processors. Customers receive notice and a right to object as set out in the Data Processing Agreement.

8. BYOK — customer's-keys orchestration

If you use Oriora's BYOK feature, you provide API credentials for a supported third-party AI vendor. Oriora routes your requests using those credentials and charges an orchestration fee for that service, separate from and in addition to any charges your vendor applies directly to you.

You are solely responsible for: (i) complying with your vendor's terms of service and acceptable-use policies; (ii) all costs your vendor charges against your credentials; (iii) maintaining the security of your credentials; and (iv) where you use Oriora's services to build a product or service of your own, ensuring that your end-users likewise comply with the applicable vendor terms. Oriora stores your credentials in encrypted form and uses them only to route requests on your behalf.

Oriora's routing system determines which model handles each request based on internal scoring. You accept Oriora's model selection when using the service. Oriora does not guarantee that any specific model will be used for any given request and may change routing decisions at any time. Model availability and uptime are governed by your vendor's own terms, not Oriora's. Vendor terms may be updated by the applicable vendor at any time; your continued use of that vendor's models through Oriora constitutes acceptance of any such updates.

Certain vendors do not permit access from specific countries or regions. You must not use Oriora's BYOK feature to access models that your vendor has restricted for your location, and must not attempt to circumvent such restrictions through VPNs, proxies, or other means. Breach of this requirement may result in immediate suspension of your access.

If a vendor requests information, certifications, or other materials to verify your compliance with their terms in connection with your use of Oriora's services, you must provide such information promptly. Oriora cannot guarantee continued access to a vendor's models if you fail to satisfy the vendor's compliance requirements. Oriora is not liable for any vendor-side failure, charge, suspension, or revocation affecting your credentials.

9. Customer warranties + inputs

By submitting any input to Oriora's services, you represent and warrant that: (i) you own the input or have all necessary rights and permissions to submit it; and (ii) your input does not infringe any third-party intellectual property, privacy, or other rights, does not violate applicable law, and complies with the Oriora Acceptable Use Policy.

You grant Oriora a limited licence to transiently process, transmit, and cache your input and the corresponding output solely to fulfil your request and operate the service. Oriora does not store, log, or retain input or output content beyond what is strictly necessary to route your request, return the response, and operate caching and routing for the service.

Ownership of outputs is governed by the terms of the AI vendor that generated them. Oriora makes no claim to ownership of inputs or outputs.

10. IP indemnity (narrow, vendor-mirror)

Oriora makes no representation or warranty regarding any AI vendor's intellectual property practices. The intellectual property status of outputs — including whether an output may infringe third-party rights — is governed by the terms of the vendor that generated them.

Oriora does not indemnify you against any intellectual property claim arising from AI-generated outputs, whether those outputs were delivered through Managed AI or through BYOK. If you receive a third-party IP claim in connection with an output, your recourse is against the applicable vendor under that vendor's terms.

Your obligations with respect to inputs and your indemnification of Oriora are set out in Section 18.

11. Vendor flow-down (AUPs + restrictions)

By using Oriora's Managed AI service, you agree to comply with the acceptable-use policies and other applicable policies of the underlying AI vendors whose models may process your requests. Compliance with the Oriora Acceptable Use Policy (Section 5) does not relieve you of the obligation to comply with any applicable vendor AUP; the two are independent obligations. You are solely responsible for your compliance with vendor AUPs in connection with your use of the service.

Where you use Oriora's Managed AI service to power a product or service of your own, or grant access to other individuals through your account, you must ensure that those end-users likewise comply with these Terms, the Oriora AUP, and any applicable vendor AUP. You are responsible for all acts and omissions of such end-users.

Model availability under Managed AI is governed by the underlying vendor and is not guaranteed by Oriora. A vendor may withdraw, restrict, modify, or suspend access to any model at any time. Oriora is not liable for any resulting gap or change in service.

Certain underlying vendors do not permit access to their models from specific countries or regions. You must not use Oriora's Managed AI service from a location that the underlying vendor has restricted, and must not attempt to circumvent such restrictions through VPNs, proxies, or other means. Breach of this requirement may result in immediate suspension of your access.

Vendor acceptable-use policies may be updated by the applicable vendor at any time. Your continued use of Oriora's Managed AI service following any such update constitutes your acceptance of the updated vendor terms.

Violation of any applicable vendor AUP through your use of Oriora's Managed AI service may result in immediate suspension or termination of your access to the service.

If Oriora receives a request from an underlying vendor for information, certifications, or other materials relating to your use of the service, Oriora may relay that request to you. You must provide such information promptly. Failure to do so may result in suspension of your access to the affected service.

For BYOK, vendor compliance obligations are governed by Section 8.

12. Red Teaming prohibition

You must not use Oriora's services to conduct Red Teaming. "Red Teaming" means prompt injection, jailbreaking, or any other adversarial action designed to compromise an AI model or violate an applicable vendor's terms.

This prohibition applies to Managed AI, Managed BYOK, and Managed API BYOK. For BYOK, your separate vendor relationship governs any authorised research you conduct directly with that vendor outside Oriora's services.

Red Teaming attempts will be flagged by Oriora's and the underlying vendor's monitoring systems. Violation may result in immediate suspension or termination of your access.

13. Geo / restricted regions

Oriora's service is available where (i) its payment processor can process payment from your jurisdiction, (ii) applicable law permits, and (iii) the requirements of Oriora's underlying AI vendors permit Oriora to operate the service for users in that jurisdiction. A jurisdiction may be excluded based on the restrictions of any one of Oriora's underlying AI vendors, even if payment would otherwise be processed.

You must not use Oriora's services from a jurisdiction that Oriora's underlying AI vendors restrict for the service you are using, and must not attempt to circumvent any such restriction. Specific obligations for each delivery path are set out in Section 8 (Managed BYOK and Managed API BYOK) and Section 11 (Managed AI).

You are responsible for compliance with the laws of your own jurisdiction in connection with your use of the service, including sanctions, export controls, and any local restrictions on the use of AI services.

14. Confidentiality

14.1 Definition of "Confidential Information"

"Confidential Information" means information not generally known to the public that is (i) made available or disclosed by a Disclosing Party to a Receiving Party in writing and (ii) designated by the Disclosing Party in writing as Confidential. Oriora's Confidential Information also includes the non-public aspects of (a) the service and any related product or future product plans, technology, and other technical information, and (b) business negotiations.

Confidential Information does not include information that (i) is or becomes generally known to the public without breach of any obligation owed to the Disclosing Party; (ii) was known to the Receiving Party before receipt from the Disclosing Party without breach of any obligation owed to the Disclosing Party; (iii) is lawfully received by the Receiving Party from a third party without breach of any obligation owed to the Disclosing Party; or (iv) was independently developed by the Receiving Party without breach of an obligation owed to the Disclosing Party. Any feedback, suggestions, or other input you provide regarding the service is not Confidential Information.

14.2 Confidentiality Obligations

You or Oriora (as the "Disclosing Party") may disclose or make available Confidential Information to the other party (as the "Receiving Party") in connection with these Terms. The Receiving Party will use the same degree of care as to the Disclosing Party's Confidential Information that it uses to protect the confidentiality of its own confidential information of like kind (but in no event less than reasonable care) and will (i) use the Confidential Information of the Disclosing Party only in connection with the service, and (ii) except as otherwise authorised by the Disclosing Party in writing, limit access to the Confidential Information of the Disclosing Party to those of its employees, consultants, contractors, service providers, professional advisors, and other individuals who need such access for purposes related to the service and who are subject to confidentiality obligations no less stringent than those in these Terms.

The Receiving Party may disclose Confidential Information of the Disclosing Party if compelled by law to do so. The Receiving Party will give the Disclosing Party prior notice of such compelled disclosure (to the extent legally permitted) and take reasonable steps to limit such disclosure. Oriora may also disclose your Confidential Information to comply with a governmental or regulatory body request (including subpoenas or court orders), as part of a legal proceeding involving Oriora, or at your request. If disclosure is made at your request, you may be responsible for the costs of compiling and providing access to your Confidential Information.

15. Suspension + termination

15.1 Termination by you

You may close your account at any time through your account settings or by contacting customer support. Closing your account does not relieve you of any payment obligations incurred prior to closure. Any remaining ecosystem dollar balance is subject to the refund rules set out in Section 3.

15.2 Suspension or termination by Oriora for breach

Oriora may suspend or terminate your account, or any portion of your access to the service, immediately and without prior notice if Oriora reasonably believes that you have violated these Terms, the Acceptable Use Policy, an applicable vendor's terms, or any applicable law. Grounds for immediate suspension or termination include:

(a) violation of the Acceptable Use Policy or Section 11 (vendor flow-down); (b) circumvention of regional or vendor restrictions, including via VPNs or proxies, in breach of Section 8 or Section 11; (c) fraudulent activity, including suspected use of stolen payment credentials or excessive chargebacks; (d) non-payment or repeated payment failures; and (e) any other conduct that creates a legal, reputational, operational, or financial risk to Oriora, its vendors, or other users.

Upon suspension or termination under this Section 15.2, any unused ecosystem dollar balance is forfeited and not refundable, consistent with Section 5 of the Acceptable Use Policy.

15.3 Discontinuation of service by Oriora

Oriora may modify or discontinue all or part of the service at any time, with reasonable advance notice where practicable. If Oriora discontinues the service or terminates your account for reasons other than breach under Section 15.2, Oriora will refund the unused portion of your ecosystem dollar balance to your original payment method within thirty (30) days of termination. The twenty-four (24) hour customer-initiated refund window in Section 3 does not apply to refunds made under this Section 15.3.

15.4 Subscription cancellation

If you fund your ecosystem dollar wallet via a recurring subscription through Creem, you may cancel the subscription at any time via the "Manage subscription" link in your Oriora account (which redirects to the Creem Customer Portal) or by contacting Oriora customer support. Cancellation of the Creem subscription stops further charges; any existing ecosystem dollar balance remains subject to Section 3 expiry and refund rules.

15.5 Survival

The following provisions survive termination of these Terms: Section 9 (customer warranties and inputs), Section 10 (IP indemnity), Section 14 (confidentiality), Section 17 (limitation of liability), Section 18 (customer indemnifies Oriora), Section 19 (governing law), and any other provisions that by their nature should survive.

16. Disclaimers; no warranties

The service and all materials and content available through the service are provided "as is" and on an "as available" basis, without warranty or condition of any kind, either express or implied. Oriora disclaims all warranties of any kind, whether express or implied, relating to the service and all materials and content available through the service, including: (a) any implied warranty of merchantability, fitness for a particular purpose, title, quiet enjoyment, or non-infringement; and (b) any warranty arising out of course of dealing, usage, or trade. Oriora does not warrant that the service or any portion of the service, or any materials or content offered through the service, will be uninterrupted, secure, or free of errors, viruses, or other harmful components, and does not warrant that any of those issues will be corrected. For clarity, Oriora does not warrant that any output will be available for your intended use or suitable for a particular purpose, including without limitation any regulated, high-risk, safety-critical, legal, medical, financial, employment, or customer-facing use.

No advice or information, whether oral or written, obtained by you from the service or any materials or content available through the service will create any warranty regarding Oriora or the service that is not expressly stated in these Terms. You understand and acknowledge that the service utilises technologies whose functionality, error rate, and availability may evolve over time. You assume all risk for any damage that may result from your use of or access to the service, your dealing with any other service user, and any materials or content available through the service, including without limitation any output you receive through the service. You understand and agree that you use the service at your own discretion and risk, and that you are solely responsible for any damage to your property (including your computer system or mobile device used in connection with the service) or any loss of data that results from your use of the service. Oriora is not responsible for the accuracy or quality of any output you receive through the service. Oriora takes no responsibility for any actions you take as a result of any output received through the service or any consequences of those actions. You are solely responsible for evaluating outputs, implementing appropriate human review and safeguards, and determining whether any model, vendor terms, input, output, or use case is appropriate for your business, legal, security, privacy, and compliance requirements. Oriora makes no representation or warranty regarding any underlying AI vendor's data handling, retention, training, security, availability, or intellectual property practices.

Some jurisdictions may prohibit a disclaimer of warranties and you may have other rights that vary from jurisdiction to jurisdiction.

17. Limitation of liability

In no event will Oriora be liable to you for any indirect, incidental, special, consequential, or punitive damages (including damages for loss of profits, goodwill, or any other intangible loss) arising out of or relating to your access to or use of, or your inability to access or use, the service or any materials or content on the service, whether based on warranty, contract, tort (including negligence), statute, or any other legal theory, and whether or not Oriora has been informed of the possibility of damage.

The aggregate liability of Oriora to you for all claims arising out of or relating to the use of or any inability to use any portion of the service or otherwise under these Terms, whether in contract, tort, or otherwise, is limited to the greater of: (a) the amount you have paid to Oriora for access to and use of the service in the twelve (12) months prior to the event or circumstances giving rise to the claim; or (b) one hundred United States Dollars (USD 100).

Nothing in this section excludes or limits liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other matter for which it would be unlawful to exclude or limit liability.

Each provision of these Terms that provides for a limitation of liability, disclaimer of warranties, or exclusion of damages is intended to and does allocate the risks between you and Oriora under these Terms. This allocation is an essential element of the basis of the bargain between you and Oriora. Each of these provisions is severable and independent of all other provisions of these Terms. The limitations in this Section 17 will apply even if any limited remedy fails of its essential purpose.

18. Customer indemnifies Oriora

You are responsible for your use of the service. You will defend and indemnify Oriora and its officers, directors, employees, consultants, affiliates, subsidiaries, and agents (together, the "Oriora Parties") from and against every claim, liability, damage, loss, and expense, including reasonable attorneys' fees and costs, arising out of or in any way connected with: (a) your access to, use of, or alleged use of the service; (b) your violation of any portion of these Terms, any representation, warranty, or agreement referenced in these Terms, or any applicable law or regulation; (c) your violation of any third-party right, including any intellectual property right or any right of publicity, confidentiality, property, or privacy; (d) the inputs you submit to the service or the use you make of the outputs you receive; (e) where you use the service to power a product or service of your own, any act or omission of your end-users in connection with that product or service; or (f) any dispute or issue between you and any third party.

Oriora reserves the right, at its own expense, to assume the exclusive defence and control of any matter otherwise subject to indemnification by you (without limiting your indemnification obligations with respect to that matter), and in that case, you agree to cooperate with Oriora's defence of that claim.

Nothing in this section requires you to indemnify Oriora for any loss or liability to the extent it arises from Oriora's own fraud, gross negligence, or wilful misconduct, or for any matter that cannot be the subject of an indemnity under applicable law.

19. Governing law + dispute resolution

These Terms of Service are governed by and construed in accordance with the laws of the Republic of Estonia, without regard to its conflict of laws principles.

Any dispute, controversy, or claim arising out of or in connection with these Terms, or the breach, termination, or invalidity thereof, will first be addressed through good-faith negotiations between you and Oriora. If such negotiations do not resolve the dispute within thirty (30) days, the dispute will be settled exclusively by the Harju County Court in the Republic of Estonia.

If you are a consumer residing in the European Union and are unable to resolve a dispute with Oriora through negotiation, you may submit the dispute to an alternative dispute resolution body. In Estonia, this is the Consumer Disputes Committee ([email protected]; https://ttja.ee/en/consumer-disputes-committee). Oriora is not obliged to participate in extrajudicial dispute resolution unless required by law.

Nothing in this section deprives you of the protection of mandatory provisions of consumer protection law in the country where you have your habitual residence. Consumers retain the protection of mandatory consumer rights under the laws of their country of residence, including EU consumers' rights under EU law.

20. Modifications to these Terms

Oriora may amend these Terms from time to time. For any change that materially modifies your rights or obligations, Oriora will provide at least thirty (30) days' advance notice by email or in-product notification. Other changes will take effect when posted on Oriora's website.

Notwithstanding the foregoing, Oriora may make changes effective immediately when required to comply with applicable law, a vendor's mandatory requirements, or to address a security or safety issue, with notice provided to you as soon as practicable.

Your continued use of the service following the effective date of a change constitutes your acceptance of the updated Terms. If you do not agree to the updated Terms, your remedy is to stop using the service and close your account in accordance with Section 15.

Disputes arising under these Terms will be resolved in accordance with the version of these Terms that was in effect at the time the dispute arose.

21. Contact + notices

If you have a question about these Terms of Service or need to send a notice to Oriora, please contact us at [email protected]. Postal notices may be sent to Oriora's registered office set out in Section 1.

Oriora will send notices to you by email at the address associated with your account and may also provide notices via in-product notification. You are responsible for keeping your account email up to date. A notice is considered delivered when sent.